International Orders
We use International Express Service for all international deliveries. Please allow around 5-15 working days from dispatch. Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs.Our website is not responsible for delay/loss/damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company.
International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by our website.
Cancellations
Should you wish to cancel your order, you must email us immediately,25% cancellation fee applies.Shipped orders cannot be cancelled.
Returns
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods can be returned unused and contain all the original packaging and labels. All orders are free shipping,but it doesn't mean that you would return the shoes for free.Exactly,all the shipping charges are contained within the price.Should you wish to return the order,we will credit your original method of payment, excluding 25% re-stocking/processing fee and US $ 40 shipping fee after return order deliver to us. All shipping costs associated with the return of goods are the responsibility of the consumer.
Exchanges
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unused and in the original condition with all the original packaging and labels.When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer,including 25% re-stocking/processing fee and US$40 reship fee.
We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.
